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Automated Email Notifications

Understand how Property Inspect automatically sends email notifications at key stages—from new user setup to inspection updates and completions—to keep all stakeholders informed in real time.

Adelle Naidoo avatar
Written by Adelle Naidoo
Updated today

Property Inspect automatically sends system-generated emails to notify users, clients, and other stakeholders of key actions and updates within the platform.
These notifications ensure smooth communication and complete visibility throughout the inspection and reporting process.

Email Type

Triggered When

Recipients

New User Welcome

A new Inspector, Manager, or Typist is created, and “Send Login Details” is checked.

New User

New Client Welcome

A new client is created, and “Send Login Details” is checked.

Client

Password Reset

A password reset is requested or manually issued.

User

Inspection Created

A new inspection is created.

Admin, Client (excluding creator)

Inspection Updated

Changes are made to an existing inspection.

Admin, Client, Inspector

Inspection Assigned

An inspection is assigned to a Inspector.

Assigned Inspector

Inspection Unassigned

A Inspector is removed from an inspection.

Unassigned Inspector

Inspection Accepted

A Inspector accepts the assigned inspection.

Admin, Creating Manager

Inspection Declined

A Inspector declines the assigned inspection.

Admin, Creating Manager

Inspection Cancelled

An inspection is cancelled.

Admin, Manager, Inspector, Client

Internal Note Added

An internal note is added to an inspection.

Admin, Manager, Inspector (excluding author)

Inspection In Review

An inspection is submitted for review.

Admin, Manager

Inspection Re-Opened

A previously completed inspection is re-opened.

Admin, Manager, Inspector

Inspection Complete

An inspection is marked as complete.

Admin, Manager, Client, Signees

Report Shared

A report is manually shared.

Report Recipient

Tenant Commented

A tenant leaves a comment on a report.

Admin, Manager, Client

Report Signed

A report is signed by any party.

Admin, Manager, Inspector, Client

Inspection Closed

A report is finalized and closed.

Admin, Manager, Inspector, Client

Inspections Auto-Closing

Reports are auto-closed by the system.

Admin, Manager, Client

⚠️ Important: Users who have disabled email notifications in their profile settings will not receive automated emails, even if they are listed as recipients.

The same applies if the Contact's preferences are not specifically marked as a Notify, Signee, or Deliver.

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