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Helping a Client to File a Maintenance Issue

How to request a repair or assistance, when you need help with your property.

Alet Drijfhout avatar
Written by Alet Drijfhout
Updated over 10 months ago

Here's how to easily submit maintenance requests and report issues through a user-friendly link, allowing the ticket to be automatically logged and ensure quicker responses and enhancing communication.

Clicking on a General External Maintenance Link

When clicking on the general external maintenance link, you will be prompted to insert your email address in order to confirm that you are associated with a property in Property Inspect.

Check your email for a unique link to report a maintenance issue.

This allows us to ensure you are who you say you are. Once you receive this email, you will be able to file a maintenance request.

  • Select an action (e.g. Needs Maintenance) from the dropdown menu.

  • Specify as accurately as possible where the issue is located on the property.

  • Add a detailed comment.

  • Upload a photo.

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