In this support guide you will find the most common reasons for why a sync has failed. Before syncing any report, it is important to check that you have a strong internet connection and keep in mind that larger reports with lots of images may take longer to upload. 

Top tip:  If you are not sure which report you are failing to sync from your device, click on the Sync error message on your dashboard and keep a note of which report it is. 

You can make a note of the report ID in the html bar of your browser, so for example this report's reference number is 129578

Error Message 1: There are previous Inspections that need to be Closed before you can sync this Inspection. Please check online.

How to resolve this:

If you log into the desktop version of the website (https://my.propertyinspect.com) and look for any previous inspections for the same property. If you see any inspections that are Active, In Review or Completed click on them and click Close Report. Once these reports are closed, you'll be able to sync from your App with the new report data.

Top tip:  If you are not sure which report you are failing to sync from your device, click on the Sync error message on your dashboard and keep a note of which report it is. 

You can make a note of the report ID in the html bar of your browser, so for example this report's reference number is 946713

Please note, that if you do not have full permissions setup by the owner of your Property Inspect account, you will need to contact your account owner/manager to close any existing inspections for you as you may not have access to do so.

Error Message 2: This Inspection is no long modifiable. It may already be Completed of In Review, please check online.

How to resolve this:

Log into your Property Inspect account and find the inspection you are trying to sync. If the report has been marked as Complete or In Review, it will need to be re-opened to sync the report.

You can re-open a report from by clicking Re-Open Inspection 

Make sure it is in the 'Active' or 'Assigned' mode and sync again. 

Error Message 3: This inspection has already been marked Closed and cannot be synced. Either remove this inspection from your device, or contact Support

How to resolve this:

Log into your Property Inspect account and find the inspection you are trying to sync. If the report has been marked Closed, it will need to be re-opened to sync the report.

You can reopen a report from closed by clicking on the report, then click on the arrow next to "View Report" > "Return to Complete".

Once the report is back to Complete, from here click Re-Open Inspection 

Make sure it is in 'Active' or 'Assigned' mode and sync again. 

Error Message 4: You are no longer assigned to this Inspection. Please check online. 

How to resolve this:

Log into your Property Inspect account and find the inspection you are trying to sync. 

If the report is in 'Pending' mode, it will need to be re-assigned to yourself in order for you to sync from your device. 

To re-assign the report to yourself, select Assign Clerk (or the pen icon next to the Clerk's name)

Select yourself from the Select a Clerk dropdown menu and hit Save and Continue

Once you have been re-assigned to the report, you will now be able to sync.

Please note, that if you do not have full permissions setup by the owner of your Property Inspect account, you will need to contact your account owner/manager to re-assign the inspection for you as you may not have access to do so.

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